As a small business owner it is easy to become frozen in place trying to keep up with all the day-to-day tasks associated with running your business. You cant possibly be proficient in every skill required to effectively run your business so lot of time can be taken up with trying to perform even the “smallest” of tasks. Trying to learn how to do everything can literally take hours of your week away from you. Hours better spent on developing relationships with your prospects or clients, updating your web site content, creating new products, and just being there to respond to new enquiries. Unless you are willing to give up some control, the grind of trying to do everything in your business too often takes priority over the human approach to being there for your customers. Do your initial digging online with a directory such as The UK Association of Virtual Assistants then pick up a phone and call or send email enquiries to those that appear to have the skill set you require. Make sure your questions are addressed intelligently and at a level of understanding that you feel most comfortable with. Look for a company that is interested in what goals you are trying to achieve by outsourcing and how you like to work. The conversation should be an effective two-way open communication and you should come away with a feeling of trust and confidence. By weeding out any company that is vague in their explanations of how they can achieve what you want them to do and you should easily find the best Virtual Assistant company to work with for your business needs. In Summary, don’t try to do everything yourself. You may have many fine strong points, but running your business single-handily should not be one of them. Learn when and delegating responsibility can actually make your business grow by leaps and bounds. Then find an outsourcing service you can work with – one with a complete understanding of your business and one that is proactive and willing to go the extra mile to make your business a success.
If you’ve just started out as a virtual assistant and you’ve done a piece of work for a client who is pleased with the results, they will talk about it. If you’ve completed a piece of work for a client and they had cause to complain, they will talk about it a lot more.
My advice in the early days is to under promise and over deliver. Think about how you can â€˜delight’ your customer. What can you add or improve that would really â€˜wow’ them? Could you deliver the work early, could you suggest some ideas that might improve it, could you put them into contact with a potential new client that you know? Anything that is seen as going the extra mile and helping your client within their business will be appreciated. When they thank you for it, ask them if they know anyone else who might need your services. Put it in their mind that you are looking for new clients in this way and they may send you referrals. More on referrals next time!
Â For more information about virtual assistants visit: www.ukava.co.uk