Tip 3
Alternate between thumbs and fingers when typing on smartphones.
Tip 3
Alternate between thumbs and fingers when typing on smartphones.
Tip 2
Hold your head so ears are above shoulders. Don’t stick your chin forward or bend or twist your neck.
With more and more of us working from home and spending hours hunched over a computer, back and neck problems are on the increase. Without a healthy and safety policy and constant training and reminders we can quickly slip into bad habits (I know I’m guilty!).
Over the next few posts we are going to be sharing with you BTs Ten Top Tips from Get Fit for Mobile Working.
Tip 1
Use the backrest of your chair. Don’t slouch forwards. Keep shoulders in line with your hips.
Listen to your instincts. They can protect you from making poor business decisions and guide you down the right path.
Relationships with people are key. Business and personal relationships should be cherished. Treat people how you yourself would want to be treated. Always remember that people are the lifeblood and engine room of any business.
Tycoons go the extra mile. Perseverance, sheer determination and tenacity are core characteristics of the mindset of a Tycoon. Successful entrepreneurs battle against all the odds to build their business and always appreciate when it is time to get out. Try to have flexibility to work outside your own comfort zones in order to bring your dreams to fruition.
Anticipating the changing needs of the market and partners is crucial. Timing when to enter a market or not will help optimise success, as will knowing the right time and circumstances to start your business.
Action is the bridge between your vision and results. Action involves figuring out how to get from where you are now to where you want to be. Without action there would be no results.
Tycoons make things happen. They are driven by results. Planning for your success is as important as achieving success. You need to know exactly how you got there so your success can be duplicated, scaled up and multiplied, and it is that which turns an entrepreneur into a Tycoon.
For the latest news in the UK Virtual Assistant industry visit:
https://www.ukava.co.uk/html/inthenewsmay09.html
Committing to follow through once a decision is made is an invaluable ally on your road to success. Be prepared to work hard and make sacrifices. Commit to a common goal and make it happen, but commit to yourself and your health too.
If you don’t believe in yourself or your idea, why should anyone else? Gain confidence through gaining experience, skills and knowledge. Change your perception of failure to realise that it provides feedback. Feedback provides essential learning to help know what not to do the next time.
All businesses need business partners to grow. Tycoons know the importance of filling the gaps and weaknesses in their own skill set or business idea, by finding the parts of the jigsaw puzzle to create the best chance of success.
Peter Jones is a proven businessman and star of the BBC’s Dragons’ Den. He is also a judge for the BT Business Essence of the Entrepreneur 2008 awards. His entrepreneurial journey started early when, at the age of 16, he founded a tennis academy. He then set up a computer business, along with other business interests.
Peter has won many national awards, including Emerging Entrepreneur of the Year in 2001. Now in his early forties, Peter is considered to be one of the UK’s leading entrepreneurs.
Over the next few posts, we will be sharing Peter’s top tips for an Entrepreneur:
Your vision is your destination. You’ll need a map to help you reach that destination, which will be made up of goals and results. The vision is the vital part, otherwise, you won’t know where you are heading and your goals will be irrelevant.
The VA Success Groups very popular one day workshop is back next month. Giving you all the information, tips and advice you need to get your Virtual Assistant business on the fast road to success, if you are looking to get started, this is the course for you.
Read what previous participants had to say here: http://www.becomeavirtualassistant.co.uk/
The last course sold out so don’t miss out this time. Book your place now to avoid dissapointment: http://www.becomeavirtualassistant.co.uk/
For the latest news in the VA industry including a great new online course teaching you all the secrets of Marketing for Virtual Assistants visit: https://www.ukava.co.uk/html/ukava_news.html
Advance notice: Enrol now for 2nd March start date.
“Marketing for Virtual Assistants”
The only practical online course showing you how to effectively market your VA business to bursting point!
More info at: http://www.vamarketing.co.uk/
Due to popular demand, two new dates have been added for the Start Your Virtual Assistant Business Workshop. Read what previous participants had to say here: http://www.becomeavirtualassistant.co.uk/
The last course sold out so don’t miss out this time. Book your place now to avoid dissapointment: http://www.becomeavirtualassistant.co.uk/
6. BUSINESS SURVIVES ON THE BOTTOM LINE. NOT THE TOP LINE
Don’t worry about growing revenue. Worry about growing profit…. Make sure you understand what drives profitability in your business. To spur demand, you may have to get creative with pricing and product offerings, and you don’t want to put something out there that is actually unprofitable.
Consider diversifying to make the most of potential opportunities. Others’ weaknesses and instability could work to your advantage. You never know – you may identify a new market.
You can find more free advice and useful resources like this at www.venturenavigator.co.uk
VentureNavigator is a state-of-the-art online business planning tool designed to help start-ups and small businesses improve their chances of success. Anyone can log on to the VentureNavigator Web site, submit a potential business plan, and receive a personalized assessment on its strengths and weaknesses. VentureNavigator also offers a user forum, where users can interact with each other, discuss current topics, and offer their own business advice. The service is funded by the UK Government Higher Education Innovation Fund (HEIF), ensuring that the service is free of charge to end users.
5. TALK TO YOUR LENDERS
If you have debt financing, stay in communication with your creditors. Don’t wait until it’s too late before speaking with your lender. When you are already in a crisis and haven’t provided any warnings, situations may prove tricky. Maintain constant communication. It will help you should you ever need to renegotiate terms.
4. YOU CAN ALWAYS CUT MORE
You can forecast expenses, you can’t forecast revenue. Look for places to cut expenses. When times are good, companies tend to add staff and expenses that are nice to have, but not critical. It’s time to take a fresh look at those.
Keep focus on core markets and spend money solely in those areas. Avoid putting cash and time into areas that have proven less profitable.
Many companies begin by cutting advertising / marketing budgets. This can be a mistake. Instead of cutting these budgets, review the methods you are using. Are there more cost effective routes to market? Does your current strategy bring in the right results? If not, rework your efforts to deliver the best possible results.
3. DON’T DEPEND ON ANYONE
Keep a close eye on your suppliers, and have alternatives. In a downturn, some of your suppliers may become troubled as well, and you need to think about alternative sources for your critical inputs.
2. COLLECT WITH PASSION
On a related point, manage receivables aggressively. Businesses are holding on to their cash longer than before, resulting in late payments. These late payments are having a ripple effect through the SME community. Receivables will trend up, and some of your customers may become troubled as well. Don’t keep extending credit.
How are you finding the economic downturn? Is your business booming as you pick up new clients love the flexibility that a VA can offer as they are less inclined to hire staff at this uncertain time? Or are you finding that clients are cutting back on their hours with you and taking longer to pay? Entrepreneur and former Dragon Doug Richard shares his Tips For Survival In An Economic Downturn.
1. CASH IS KING
Manage cash – if you’re out of cash and out of credit, you’re out of business. You need a good 13 week cash forecast, generated NOT from the income statement but from a detailed understanding of receipts and disbursements. Monitor trends in your cash flow to keep on top of any sticky situations.
Keep on networking.
This is often the first thing that gets dropped when you become busy with clients work. I know; I’m guilty of it myself. But when you suddenly disappear from groups you have been a regular at, often the assumption is that you are no longer in business. Accept that networking is part of the ongoing development of your business, choose one or two groups that you will remain a regular at and keep going. Even if you are not looking for more clients, you will still establish relationships that you will benefit from later on.
Review your marketing activities.
Set aside time each month to review your marketing activities. How many enquiries have you had in the previous month and where have they come from? Have a look at what is working for you and what could be improved.
Social networking.
If you have a profile on sites such as Ecademy and LinkedIn, it’s easy to spend hours each day on and off the site responding to requests to link. Set aside some time each week for social networking and respond to invitations then. Also user this time to seek out new connections of your own, join and post to groups, etc.
Happy New Year! Are you sitting comfortably? Then we’ll begin…
Writing your blog.
The same writing advice applies here as it does to newsletters but with the added bonus that you can schedule your posts for in advance. I’m actually writing this on the 30th October but you’ll be reading it weeks later!
Writing your newsletter.
If you write a newsletter, be it weekly, monthly or whatever, try to write in blocks. It can be hard to find a quiet time to sit and write but when you do, often you feel like you could write for hours. Do it when you feel inspired and then split the content over several newsletters.
Now get packed up and close the office for Christmas and we’ll see you in the New Year!
As a Christmas thank you to everyone who has given so much support to the VA Success Group, until January 5th they are offering discounts on their hugely popular Document Packs.
Dont miss out, get your discount today at: http://www.vasuccessgroup.co.uk/documents.htm
Check and update your web site.
Check your web site is up to date and current. Set a side time, perhaps once a month, to check all the information is current and add anything new your clients and prospects might find useful.
We just wanted to break a break from our normal publishing routine to say MERRY CHRISTMAS!
We hope you all have a wonderful break and we would like to wish you all a very prosperous New Year.
Create checklists.
Have checklists for every process in your business. For example, when you take on a new client, have a checklist that prompts you to check you have received back the signed contract, you have sent your Welcome Pack, you have set up an appropriate email address, you have their stationery, etc. This saves time and prevents things being forgotten.
Do your filing.
In addition to your client files, have files for everything related to running your business. Then set aside time each week to file everything you have dealt with that week. I use the last half hour on a Friday for this.
Book keeping and invoicing.
I’d recommend allowing time on two days of the month, about two weeks apart, for paying all your bills, inputting all your expenses, raising all your invoices and checking payments have been made.
Back everything up.
If you’ve ever deleted something accidentally or suffered a computer crash, you won’t need to be told about this. Back everything up at least once a day. I use Carbonite and it automatically backs up my whole system everyday at 6pm. Then if I lose something or my system dies, I have a copy of everything easily accessible online.
Create email templates.
If you answer an email to the same question more than once, create an email template so that next time you are asked the question, you already have an email ready to send out.
File your emails.
In a similar vein to the last point, have a filing system for emails that have been dealt with. When you have replied or dealt with each email, file it away or delete it.
Sort your emails.
Hands up who has an inbox with more than 10 emails in it? If you have, it can be a huge waste of time trying to find what you are looking for and the clutter can be overwhelming. Have files for incoming email and set up rules for all mail that can be dealt with later so that it goes directly to those files.
Schedule your email.
Whilst you may be monitoring email for your clients and have to collect this regularly during the day, collect your own business email just twice a day and deal with all enquiries in batches.
When you are a virtual assistant, especially when your practice is becoming full, you spend a lot of time juggling your schedule so you can fit in all the needs and requirements of all your various clients. As you become more and more busy with client work, it is often easy to forget to schedule in time for the workload associated with running your own business. Tasks such as keeping up with your book keeping and invoicing, making time for your marketing activities and getting outside of the front door to do some networking often fall by the wayside.
If you let these things get away from you, they can quickly become the downfall of your business. I mean, there’s no point in working your fingers to the bone if you aren’t invoicing your clients, or lose track if you’re being paid on time. If you stop marketing your business, what happens if you lose your main clients? With marketing it takes a long time to build the momentum back up again. And if you have stopped networking, a lot of your old contacts will simply assume you have gone out of business. Not a great impression for them to have of your business.
The following series offers some simple steps that you can schedule into your working week to effectively work on your business so that it remains healthy and robust.
If you are anything like me, do you find that you get more done when you are sitting in a quiet cafe or hotel lobby somewhere with a pen and paper or bashing away on a laptop, than when trying to concentrate intently to complete the same tasks when you are in the office and being distracted by the telephone and constant ping of email alerts. I find that if I have a creative piece of work to complete, escaping to another environment helps me get everything done in record time. And now I’ve discovered how I can be in the office when I’m out of the office, and no, I don’t have a clone!
I’ve discovered Freedom, that is, Freedom4 Wi-Fi. Freedom4 Wi-Fi allows you to benefit from high speed wireless broadband wherever you are, using Wi-Fi hotspots. On the Freedom4 website you can type in details of where you are, be that at your home office or out on the road, and how far you want to travel, it will then locate the hotspots nearest to you. You’ll find it comes up with a whole list of cafes, hotels, bars, airports and stations where you can connect. It then gives you the addresses and a map of where they can be found and once you are there, all you need to do is enter your login details and you’re online. If you are already out and don’t have access to the website you can text for your nearest locations. So now you can be “in the office”, when you’re actually in the pub or cafe, genius!
For more information visit: http://clkuk.tradedoubler.com/click?p=64881&a=1264821&g=17222896
I’ve always tiptoed around using Skype for the simple reason that I have quite enough telephones to deal with already and when I first used it many moons ago, I would have the situation where I’d be on the office phone and during the conversation my mobiles would ring, followed closely by my PC speakers as someone else tried to get through on Skype. But recently I’ve thought it deserved a second look and now I’m converted.
For more about Skype click the link below:
Many Virtual Assistants shy away from the idea of marketing to attract a particular niche as they are concerned that they will be turning away hoards of prospects from other industries. But if you have ever tried to be everything to everyone, you’ll soon learn that you end up appealing to no-one and as your marketing efforts are spread too thinly, you end up out of pocket and frustrated by poor results.
When you market to a niche you are targeting a very small select group of people. With research you can identify what that group of people have in common and in what areas where they will all be struggling. This way you can tailor your marketing message, the words that you use, to suit the target market. For example, if you were to target a group of individuals that were constantly away from home due to their line of work, you could say something in your marketing material like “Are you constantly away from home and worrying that the post is not being dealt with or you’ll come home to find that you car has run out of tax or the boiler has not been serviced?” Do you see how someone who was away all the time would identify with that question? They may well have already experienced a situation like that or know that it will happen at some point. Now you can follow up that question with your solution, something like, “Our Mail Handling and Lifestyle Management services mean that we can run your home and life for you while you are away meaning that you will never have to be reliant on public transport or have a cold bath ever again!” Do you see how that would appeal to them?
Copyright 2008 by Justine Curtis
Did you know that according to a recent survey, the average office worker is unproductive for 960 hours a year? That’s over 50% of their working day spent chatting, emailing friends, surfing the Internet, anything but actually working. Now there’s a nice fact you can use when asked to justify your hourly rate!
One of the questions I’m asked most often is “Where do you get your clients”. Usually the question is asked by new start up virtual assistants who have spent lots of time putting together their business by purchasing equipment and organising their office, but have forgotten the fundamentals of putting together their marketing plan. Then when they are all set up and ready to go and have opened their virtual doors to the world they find that the phone isn’t ringing and the email Inbox isn’t full of enquiries.
If you are using Microsofts Office 2003 you may have started to notice that you are receiving documents ending with .docx. These have been made using the 2007 version of the software and can cause endless frustration as you can’t open them in previous versions of the programme. That is of course unless you have downloaded this patch!
http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en#QuickInfoContainer
Hands up who backs up all their data regularly? And as well as backing up everything onto another hard drive, memory sticks or CDs and DVDs, who also backs up online? If you don’t what happens if your office catches fire, or on a very topical note, if you have a flood? Aside from those catastrophes, how many times have you backed something up only to find that when your computer dies and you need those backed up files, the back has failed or you simply forgot to do it? Did you know online back up is easy, cheap and secure and once it’s set up you can forget all about it? Welcome to Carbonite, a genius little programme that backs up everything you need without fuss or drama. Install the software in minutes and tell it what files you want to back up and let it get on with it. Then once it’s completed the initial back up of everything you need, it just sits there in the background, updating files and documents in the backup folder as you update the files on your computer. You don’t have to remember to do anything, it does it all for you. And all this for just $49.95 per year, which at today’s exchange is a little over £25. Not much for complete peace of mind is it? Oh yes, and did I mention the free trial?
For more information visit:
http://www.tkqlhce.com/click-3154309-10544221
Do you offer your clients call handling? And if you do, do you answer the calls yourself or do you use a third party? And who answers your business calls when you are not in the office?
Would your business, or that of your clients, benefit from a polite, efficient team of 3 receptionists? All calls are answered in your company name, or that of your clients, giving you a professional look as well as taking away the worry of what calls you are missing while you are out of the office.
For more information visit: http://www.officefront.co.uk/