Create email templates. If you answer an email to the same question more than once, create an email template so that next time you are asked the question, you already have an email ready to send out

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File your emails. In a similar vein to the last point, have a filing system for emails that have been dealt with. When you have replied or dealt with each email, file it away or delete it.

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Sort your emails. Hands up who has an inbox with more than 10 emails in it? If you have, it can be a huge waste of time trying to find what you are looking for and the clutter can be overwhelming. Have files for incoming email and set up rules for all mail that can [...]

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When you are a virtual assistant, especially when your practice is becoming full, you spend a lot of time juggling your schedule so you can fit in all the needs and requirements of all your various clients. As you become more and more busy with client work, it is often easy to forget to schedule [...]

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No testimonials or case studies to demonstrate your expertise. One of the easiest ways you can create customer confidence in you and your business is to post testimo¬nials on your web site. Don’t even think of writing these yourself (I’m sure you wouldn’t) but ask your clients to write something that clearly states what you [...]

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Lack of additional resources and links. One way to gauge the usefulness and helpfulness of a business is to have a look at their websites resources and links section. For example, the Resources and Links section of the UKAVA website lists a whole range of resources to help new and established virtual assistants and they [...]

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Copying every other virtual assistant web site. As part of vetting the websites that we list on the UKAVA Directory, I have the job of personally checking every potential members website before it is added. It is quite obvious in a lot of cases that virtual assistants have simply visited the websites of their competition [...]

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Not mentioning what makes you different, your USP. When I’m doing online research for a particular product or service, I want to know right away what makes any company unique or different from their competition. Most virtual assistant websites just display a whole list of services they provide. While I agree that you do need [...]

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Missing or hidden contact information. Have you ever visited a web site that you think offers the ideal solution to your problem, but you’ve got one question to ask before mak¬ing your purchasing decision? You go to the Contact Us page to look for the phone number or an email address, and all you find [...]

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Not Turning Your Website Visitors Into Prospects. Lots of virtual assistants complain that they get a lot of visitors to their website, but few of them convert into customers. Most marketing texts will tell you that it takes approximately 7 ‘touches’ for a prospect to decide to buy something from you. A visit to your [...]

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