Back everything up. If you’ve ever deleted something accidentally or suffered a computer crash, you won’t need to be told about this. Back everything up at least once a day. I use Carbonite and it automatically backs up my whole system everyday at 6pm. Then if I lose something or my system dies, I have [...]

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Create email templates. If you answer an email to the same question more than once, create an email template so that next time you are asked the question, you already have an email ready to send out

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File your emails. In a similar vein to the last point, have a filing system for emails that have been dealt with. When you have replied or dealt with each email, file it away or delete it.

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Sort your emails. Hands up who has an inbox with more than 10 emails in it? If you have, it can be a huge waste of time trying to find what you are looking for and the clutter can be overwhelming. Have files for incoming email and set up rules for all mail that can [...]

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When you are a virtual assistant, especially when your practice is becoming full, you spend a lot of time juggling your schedule so you can fit in all the needs and requirements of all your various clients. As you become more and more busy with client work, it is often easy to forget to schedule [...]

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The UKAVA:In The News Newsletter is out now. As a Virtual Assistant, What Are You Really Selling? What Documents, Systems and Processes Do You Need In Your Virtual Assistant Business? Find it all at:  http://www.ukava.co.uk/html/ukava_news.html

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Do you want all your questions answered about starting up your own Virtual Assistant business? Would you like to fill your virtual assistant business to bursting point with clients you love to work with? Do you want to network successfully to build your VA business? The VA Success Group have now bundled together their three [...]

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A website that is “me” focused. While back in part 1 of this series we talked about personalising your website, don’t spend all of it talking about yourself and how wonderful you are? Although your visi¬tors need to know a bit about you, what holds their interest is the knowledge that you understand their problems [...]

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No testimonials or case studies to demonstrate your expertise. One of the easiest ways you can create customer confidence in you and your business is to post testimo¬nials on your web site. Don’t even think of writing these yourself (I’m sure you wouldn’t) but ask your clients to write something that clearly states what you [...]

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Find My Virtual Assistant Limited and the UK Association of Virtual Assistants featured in The Times today. Page 3 of the PA of  the Year Focus Report. Read the full article here: http://www.my-va.com/times010610.pdf

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