One of the questions I’m asked most often is “Where do you get your clients”. Usually the question is asked by new start up virtual assistants who have spent lots of time putting together their business by purchasing equipment and organising their office, but have forgotten the fundamentals of putting together their marketing plan. Then […]

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If you are using Microsofts Office 2003 you may have started to notice that you are receiving documents ending with .docx. These have been made using the 2007 version of the software and can cause endless frustration as you can’t open them in previous versions of the programme. That is of course unless you have […]

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Hands up who backs up all their data regularly? And as well as backing up everything onto another hard drive, memory sticks or CDs and DVDs, who also backs up online? If you don’t what happens if your office catches fire, or on a very topical note, if you have a flood? Aside from those […]

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Do you offer your clients call handling? And if you do, do you answer the calls yourself or do you use a third party? And who answers your business calls when you are not in the office?
Would your business, or that of your clients, benefit from a polite, efficient team of 3 receptionists?  All calls […]

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You have been given the task of organising the next gathering of important clients or colleagues. You rightly demand the highest levels of quality and service to create that special atmosphere that will impress every guest. It could take hours, even days, to source the caterers, flowers and many other services that are needed to create the right mood…and you still […]

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Are you looking for a training course that will answer all the vital questions such as “is this virtual assistant thing for me and how much money can I make?”
Would you prefer not to be charged the earth for such a course?
Would you be more confident learning from those who are actually running their own […]

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Mistake 10: A website that is “me” focused.
While back in part 1 of this series we talked about personalising your website, don’t spend all of it talking about yourself and how wonderful you are? Although your visi­tors need to know a bit about you, what holds their interest is the knowledge that you understand their […]

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Mistake 9: No testimonials or case studies to demonstrate your expertise.
One of the easiest ways you can create customer confidence in you and your business is to post testimo­nials on your web site. Don’t even think of writing these yourself (I’m sure you wouldn’t) but ask your clients to write something that clearly states what […]

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Mistake 8: Lack of additional resources and links.
One way to gauge the usefulness and helpfulness of a business is to have a look at their websites resources and links section. For example, the Resources and Links section of the UKAVA website lists a whole range of resources to help new and established virtual assistants and […]

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